Contact List

Long-Term Services and Supports

Resources Telephone E-mail
LTSS Customer Information Center (CIC)
For assistance with Cost or Accountability
Report completion, instructions, informal reviews
and/or general guidance.

(512) 424-6637

Cost Report Requests and Submission
(including STAR+PLUS)

(512) 438-2680
Cost Report Excusal

State of Texas Automated Information
Reporting System (STAIRS)

(512) 438-2680
Enrollment for Rate Enhancement (512) 438-2680
Training Information and Registration (512) 438-2680
Problems Viewing or Downloading from Website

(512) 438-2680

Mailing and Physical Address:

Regular Mail:

HHSC Rate Analysis
Mail Code H-400
P.O. Box 149030
Austin, Texas 78714

Overnight and Courier Delivery:

HHSC Rate Analysis
Mail Code H-400
4900 North Lamar
Austin, Texas 78751